APS Homes is issuing this data protection policy in accordance with the General Data Protection Regulations (GDPR) to explain how we will use and process any personal information which we collect in the course of our work for our clients.

What information do we collect?

We will collect personal information when you instruct us to provide our services. This information will normally be names and former names, addresses, e-mails, telephone numbers and website login details.

We rarely need to collect sensitive ‘special category’ personal data such as information relating to health, politics or religion, but in the event that such special category data is required for our work, we shall obtain your express consent to collect, hold and process this information.

Basis of processing

The primary legal basis under the GDPR for the processing of personal data by APS Homes is so we can perform the contract that we have with you. The information that we collect from you is necessary for us to be able to carry out the services you require from us effectively, and so we can fulfil our legal and regulatory obligations as a property development firm.

Sharing of information

For the purpose of delivering our services to you, we may need to send personal information to third parties.

How long do we keep personal information?

We will retain personal data securely after we have completed our contract for marketing services to comply with regulatory requirements to retain such data for specified minimum periods, and in case we are required to defend any future claim against us. We may, therefore, retain personal data for a minimum of six years.

Further communications and marketing

After completing our contracted work for you, we would occasionally like to contact you by e-mail (with your consent) or by post when, in accordance with the GDPR, there is a legitimate interest in keeping you informed in respect of marketing matters or developments which we believe will be of assistance to you, or in updating you as to the services of APS Homes.

You have a right to stop us from contacting you for marketing or other purposes. If you no longer wish to be contacted, or you wish to express a preference as to the method of contact, please inform us by e-mail or post using our contact details below.

Your right to access the personal information we hold

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please e-mail or write to us using our contact details below and we will respond to this access request within one month.

We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is inaccurate.

Deletion of personal information

You have the right to request deletion of your personal data and we will comply with this request, subject to our regulatory and legal obligations

How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our managing director. If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

APS Homes – May 2018